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Softphone FAQ

What is ITelfone Softphone?

 

ITelfone Softphone allows you to make and receive phone calls using your computer. You need headset with a microphone to make and receive calls.

What do I need to use ITelfone Softphone?

 

System Requirements:

- Windows 98 SE, 2000, XP
- Minimum Pentium III processor
- Minimum 128 MB of memory
- Full duplex sound card with headphone or speakers.

How do I install the Itelfone Softphone on my windows PC?

 

Download the Itelfone Softphone from http://www.itelfone.com/softphone.php

Click the setup to begin installing the Softphone. Softphone wizard will guide you to setup the Softphone.

Click Next to start the installation. Follow the instructions of the setup wizard.

I downloaded and installed the Softphone. How can I make call using the Softphone?

 

You need to Login into the Softphone using your Account No. and Password.

Once you logged in, it will show you main screen with dial pad to make phone calls.

Dial the number and click on call button to make a call.

Can I make international calls using the Softphone?

 

Yes, Softphone allows you to make national as well as international calls.

What features Softphone does support?

 

ITelfone Softphone has following features:

Phone Book: Phone Book feature in Itelfone Softphone allows you to store and retrieve contact information.

Friend List: Friend List is an easy way to add and retrieve speed dial list.

Recent Call: View history of recent call.

How can I add contact in my phone book?

 

Once you logged into the Softphone, click on button “Phone Book”. It will show you all contacts added in your phone book. To add new contact, click “Add” button on phone book screen.

How can I update contact in my phone book?

 

Once you logged into the Softphone, click on button "Phone Book". It will show you all contacts added in your phone book. To update new contact, click "Edit" button on phone book screen.

To remove contact from your phone book, click "Delete" button on phone book screen.

How can I set up Speed Dial?

 

Once you logged into the Softphone, click on button "Preference". Select "Friend List" from the available options.

It will show you list of friends with Phone Number and related speed dial number.

To add new, click on “Add” button. To update record, click on “Edit” button.

How can I dial number using Speed Dial option?

 

To dial the number using Speed Dial option, dial the number followed by "#".

Is it Mac compatible?

 

No, Softphone is not compatible with Mac.

Can I dial 911 using the Softphone?

 

Yes, you can make a 911 call using the Itelfone Softphone.

Can I use ITelfone Softphone from outside the U.S.?

 

Yes, you can use Itelfone Softphone from anywhere in the world.

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