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• Number Tranfer Information (Keep Your Existing Phone Number)
  • Do not contact your phone company (carrier) to disconnect your local telephone service. Once you sign up for ITelFone, we will collect and submit information that will facilitate the number transfer process. In order for your telephone number to be transferred, it must be active with your local telephone company until the transfer is completed.
  • Please be advised that the LNP (Local Number Portability) process may take up to 30 business days if there is no changes/rejection. Your current phone line will continue to operate normally during this period.
  • So that you can install and setup your ITelFone service while waiting for the number transfer process to be completed, we will assign you a working temporary ITelFone number. You can make and receive calls on this line.
  • Once the transfer has been completed, your current telephone number will replace your temporary ITelFone number, and all call activity (incoming and outgoing calls) will occur on your ITelFone line. This will happen automatically.
Please note you are responsible for any fees from your current provider associated with your number transfer. *There are possible exceptions depending upon agreements between companies. If there is a problem with your specific carrier and/or line, we will contact you.

• Number Transfer Procedure
  • Download and print the letter of authorization (LOA).
  • Make a copy of the most recent bill for the number you wish to port. Please note that the number you wish to port, your name, and address must appear on the bill copy.
  • Fill out the LOA with the name and address as it appears on the bill copy.
  • Sign and date the LOA. Please note that LOA's are valid for 30 days.
  • Fax the LOA along with the bill copy to 713-338-2329.
Please click here to download the letter of authorization (LOA).
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