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General FAQ

What is ITelfone?

 

Itelfone provides Voice over IP (VoIP) phone service which uses either your existing phone number or assigns a new local phone number for your area, then with our free VoIP adapter connects our network using your current broadband internet service. With a simple setup, you can start calling and receiving phone calls the same way as before, but with better quality, better coverage, better features, and of course a better price!

What is VoIP?

 

VoIP, Voice over IP OR Voice over Internet Protocol, is a technology that transmits voice traffic over IP-based networks. With VoIP technology, voice packet is sent through high speed internet connection. VoIP can save you a lot of money over your current long distance and international phone service.

What is Broadband?

 

Broadband is high speed internet access that gives you internet at speed much faster than dial-up access over a modem. You must have a broadband connection to use ITelfone service.

How can I signup for ITelfone?

 

You can signup online now by visiting us at http://www.itelfone.com

ITelfone provides Residential and Business phone service; choose the plan that meets your needs.

What do I need to use ITelfone service?

 

In order to use ITelfone service, you must have

•  High Speed Internet connection
•  US billing and shipping address
•  Valid US credit card.

What payment options are available?

 

ITelfone accepts payment through credit and debit card only. ITelfone accepts Visa, MasterCard, American Express and Discover.

Can I use my current phone with ITelfone?

 

Yes, you can transfer your current phone number with ITelfone and use service without changing your existing number.
It can take your local phone company approximately 10 business days to transfer your number to ITelfone.

Is Internet service included?

 

No. ITelfone does not provide Internet service.

How do I place a phone call?

 

To make a local or long distance phone call, dial 1 + area code + number.

To make an international phone call, dial 011 + country code + city code + number.

Where can I find country/ city codes?

 

You can find country/ city code from our international rate page http://www.itelfone.com/international_rates.php

Can I use my computer to make a call?

 

Yes. You can use ITelfone free soft phone to make and receive calls on your computer. You need headset with a microphone to make and receive calls.

How do I contact ITelfone if I have a question?

 

You can contact us via Phone, Online Chat or by creating a Trouble Ticket.

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